Frequently Asked Questions

Click "Get Started" on our homepage, fill in your details, and verify your email address. It's completely free to create an account.

Creating an account and browsing institutions is free. We only charge service fees when you submit applications (R50 for standard, R100 for express service).

We partner with universities, colleges, and TVET institutions across South Africa. You can browse all available institutions on our platform.

Standard service takes 5-7 business days, while Express service takes 1-2 business days. This is the time to process and submit your application to the institution.

Yes! You can apply to as many institutions as you want. Each application is processed separately with its own fee.

Typically you'll need your ID document, academic transcripts, matric certificate, and any additional documents specified by the institution.

Once submitted and paid for, applications cannot be edited. However, you can contact our support team if you need to make urgent changes.

We accept credit/debit cards, instant EFT, and mobile payments including SnapScan and Zapper.

No hidden fees! Our pricing is transparent: R50 for standard service, R100 for express service, plus the institution's application fee.

Refunds are available if your application hasn't been processed yet. Once submitted to the institution, refunds are subject to their policies.

Yes, we use 256-bit SSL encryption and comply with PCI DSS standards to protect your payment information.

Click "Forgot Password" on the sign-in page, enter your email address, and follow the instructions in the reset email.

Ensure your files are in PDF, JPG, or PNG format and under 5MB each. Clear your browser cache and try again if issues persist.

Try refreshing the page, clearing your browser cache, or using a different browser. Contact support if problems continue.

Yes! Our platform is fully responsive and works on all devices including smartphones and tablets.

All institutions on our platform are verified and registered with the Department of Higher Education and Training.

Yes, we provide contact information for each institution. However, for application-related queries, it's best to contact us first.

Contact our support team and we'll work to add your preferred institution to our platform.

Log into your account, go to your profile settings, and update your information. Remember to save your changes.

Yes, you can request account deletion by contacting our support team. Note that this action cannot be undone.

Log into your dashboard to see all your applications and their current status. You'll also receive email and SMS updates.